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Studio Policies – AdaLilly Photography
Mar
30

***MEMO MONDAY***

Did you get the memo?

Good morning all!
 
First off we’d like to thank you all for sticking with us. We’ve had several changes over the last few months and still working through galleries created in that time.
 
We are heading into an even busier part of our season and wanted to touch base on a few key points of our business. While we know there are time frames for images, we sometimes have a larger wait time as we are growing and getting into busy seasons. We love each and every one of our loyal clients (YOU!) and want to ensure we do our very best on each gallery. We can not and will not break our policies to jump anyone ahead of the line. Unfortunately this just isn’t fair.  We edit in the order the albums are created in session. Therefore no one will bumped ahead because they need a last minute image for said reason.  It’s unfair to the ones who’ve booked in before.  
So that being said, if you know you’re needing to book a scheduled session regardless of seasonal or not it is highly recommended that you do so in a timely manner, as such no less than 4 weeks is recommended for studio sessions.  If you’re planning for a wedding please inquire, as weekend dates are booked 1 – 1.5years in advance and we may have a weekday available sooner than that.

Re-touching Services

This is first and foremost at the discretion of the photographer.  We have added a change in our policies to this. You can find this under General Policies on our policies page.  Should any retouching be requested after your gallery has been delivered please note you will be placed at the bottom of the list as you’ve received your full gallery of proof images at that time and others have not. There will be going forward a fee for any retouching services over and above 3 digital images.  This is in detail in our Policies section on our webpage.

We appreciate your understanding and business going forward.


AdaLilly Photography
Mar
12

***ALP ANNOUNCEMENT***

With the world in fear and completely shutting down over COVID-19 I wanted to address what we’re doing and how we’re continuing to go forward right here in the studio.

We’ve always followed a standard of care in the studio but want to reassure everyone that we will continue to follow and exceed that standard.  As of today we have bleached and disinfected everything again and will continue to do so.  We have maintained hygiene and continue to wash our hands and refrain from touching faces. We plan to continue to remain open during the epidemic as we are not going to be terrified by what media has lead us to believe.  We are listening to the health care professionals and the scientists who have been working with the virus.  That being said, should you feel uncomfortable coming for your newborn, family, or any portrait session we understand.  We ask that you please be aware of our studio policies.  We do not offer refunds.  We know currently in AB the risks are low, however due to the fear out there and your choice to rebook a session we are happy to transfer your session fee to another scheduled date.

Going Forward

  •  We will be closely following the guidelines of the CDC to protect my studio and our families.
  • While I’ve always sanitized my studio, and all clothing touched after ever single session, we will continue to follow this practice.
  • Im an avid hand washer regardless but will continue to be one throughout and wash even a little bit more than we already do.
  • We will be disinfecting doorknobs and surfaces that don’t come in contact with babies and children.
  • We will be asking that everyone that walks into the studio to please wash your hands before proceeding with your session.

 

We ask that should you feel unwell, or be symptomatic in any way, get tested by simply dialling 8-1-1.  AB health services are there to help!  Communicate with us!  Keep us informed.  If you or anyone in your family coming for the session are immunocompromised, advise us. We WILL reschedule your appointment should you feel more comfortable in order to protect YOU!

While COVID-19 does not revolve around vaccinations etc, we want our clients to know we do take pride in making sure our healthy steps to run a healthy space are met so that we can protect those who can’t protect themselves.

Thank you,


AdaLilly Photography

 

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