Did you get the memo?

Good morning all!
 
First off we’d like to thank you all for sticking with us. We’ve had several changes over the last few months and still working through galleries created in that time.
 
We are heading into an even busier part of our season and wanted to touch base on a few key points of our business. While we know there are time frames for images, we sometimes have a larger wait time as we are growing and getting into busy seasons. We love each and every one of our loyal clients (YOU!) and want to ensure we do our very best on each gallery. We can not and will not break our policies to jump anyone ahead of the line. Unfortunately this just isn’t fair.  We edit in the order the albums are created in session. Therefore no one will bumped ahead because they need a last minute image for said reason.  It’s unfair to the ones who’ve booked in before.  
So that being said, if you know you’re needing to book a scheduled session regardless of seasonal or not it is highly recommended that you do so in a timely manner, as such no less than 4 weeks is recommended for studio sessions.  If you’re planning for a wedding please inquire, as weekend dates are booked 1 – 1.5years in advance and we may have a weekday available sooner than that.

Re-touching Services

This is first and foremost at the discretion of the photographer.  We have added a change in our policies to this. You can find this under General Policies on our policies page.  Should any retouching be requested after your gallery has been delivered please note you will be placed at the bottom of the list as you’ve received your full gallery of proof images at that time and others have not. There will be going forward a fee for any retouching services over and above 3 digital images.  This is in detail in our Policies section on our webpage.

We appreciate your understanding and business going forward.


AdaLilly Photography